Realtime Flowers Brisbane (ABN 24 096 115 230)
This Policy describes how Realtime Flowers Brisbane (Realtime) and any subsidiary or associated entity and as trustee handles your information (including information gathered by our website) and how to get in contact if you have any questions about how we manage your information. For details on how we manage credit-related information, check our Credit Reporting Policy.
In response to changes in the law and to keep up with best practices, we may change this Policy from time to time. Check our website for the most current version. Alternatively, we will provide a free copy of this Policy if you contact our Privacy Officer (contact details below).
By providing information to us after reading this Policy you acknowledge and consent to our collection, use and disclosure of your personal information as set out in this Policy.
“Personal Information” is information or an opinion, whether true or not, and whether recorded or not, about an individual or an individual who can be identified.
The personal information we collect and hold depends on how and why we obtain the information. The details we collect from a Customer will be different to the details we collect from a supplier, or a potential employee.
The types of personal information we collect and hold include:
You do not have to provide this information, but if you do not we may not be able to process your application, grant credit terms, deliver products or otherwise do business with you.
“Sensitive Information” means information about a person’s:
We do not usually collect sensitive information. If we must collect sensitive information about you we will obtain your consent (unless otherwise required by law).
“Government related identifiers” are things like tax file or driver’s licence numbers. We only collect, use or disclose identifiers to verify your identity for our business purposes (unless otherwise required by law). We do not use identifiers to identify you or your information.
Generally, you can use a pseudonym or deal with us anonymously. If you do so we will not link those dealings to your personal information. However, we may be prevented from certain dealings with you if we cannot identify you. For example, we cannot supply products to you without your name and address. There are also some situations where by law we can deal with a person only if they identify themselves.
We will always collect your personal information according to the Privacy Act and the Australian Privacy Principles.
Whenever practical we will collect your personal information directly from you. This could be through you:
Sometimes we hire other persons to provide services and they may collect information on our behalf. We may collect your information from publicly available records or third parties, including from:
Our website is subject to our Terms and Conditions of Use. Other websites may be available on our website through hyperlinks – they are not subject to our Policy. If you want to know whether the other sites are suitable you should review their privacy policies before using them.
When you access our website our computers automatically collect the unique network (or IP) address of your computer. An IP address can be used to determine the general location of a computer. We may also collect and hold details of the computer that accessed our website (for example, an iPhone using Safari) to improve our technical support. We do not use IP addresses to identify persons.
We also use “cookies” to collect information about your visit. A “cookie” is a small file that records the way you use our website. It is how our website can remember you on a return visit. You do not have to accept cookies but turning them off may reduce our website’s functionality.
To the maximum extent permitted by law we refuse responsibility for the security of information you send to or receive from us over the internet or for the unauthorised access or use of that information.
Unless needed for business purposes or required by law, we will destroy or de-identify all unsolicited personal information about you that we receive.
We will only collect, use, and disclose personal information:
We only collect, use, and disclose personal information for our business purposes (or as required by law) such as:
We may use or disclose your information for another related purpose. For example, we may use your information to recommend other products. We will only do this with your consent or if you would expect us to do so.
We may disclose your personal information to related bodies corporate and third parties for business purposes. Third parties include:
Our third parties must comply with the Privacy Act and APPs. They will collect, use and disclose your information for our purposes only.
Direct marketing is communicating directly with you to promote our products to you. We may use and disclose your personal information to tell you about promotions, special offers and products we think you may want. We will get your consent before giving your information to other organisations to market on our behalf.
You can opt-out of direct marketing by contacting our Privacy Officer (contact details below). You can also ask for the source of the information we use or disclose in our direct marketing.
We do not ordinarily disclose your personal information to persons overseas but may do so in the course of our business.
We store personal information in hard (eg paper) and soft (eg electronic) form on our computer systems and the systems of our service providers. We take precautions to protect your personal information from loss, interference, misuse and unauthorised access, including:
When it is no longer needed we will destroy and/or de-identify your information.
To access your personal information, please contact our Privacy Officer (contact details below). We usually respond to requests within 30 days of the request. If we refuse, we will write to you explaining our reasons (unless it would be unreasonable to do so) and your options about the refusal. Requests are free, but there may be a fee for retrieving your information. We will obtain your consent before incurring any fees.
There are some exceptions to your right to access your personal information under the Privacy Act:
We take all reasonable steps to keep your personal information current, accurate and complete. You have a right to make sure that your information is correct. If your details change, please tell our Privacy Officer (contact details below). There is no charge for a correction.
You can also ask us to make a note on your record so that anyone who accesses your information can see that you say the information is wrong (and why you say it is wrong).
We usually respond to requests for a correction within 30 days of the request. If we refuse, we will write to you explaining our reasons (unless it would be unreasonable to do so) and your options about the refusal.
If you have any questions or complaints regarding this Policy or our obligations under the Privacy Act, please contact:
The Privacy Officer
Realtime Flowers Brisbane
32 Sherwood Rd, Rocklea QLD 4106
Phone: (07) 3255 8699
Fax: (07) 3217 1176
Email: admin@rtfb.com.au / len@rtfb.com.au
We respond to complaints as soon as practicable. If you are not satisfied with our response, please contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au